Annual Services Updates 2024
Table of Contents
2024 Student Service Fee Funded Collated Annual Reports
Table of Contents
[Out of Scope]
University Recreational Wellington ……………………………………………………………………………. 64
University Recreational Wellington (page 64)
Purpose and Objectives
State the core purpose of the service. Link to relevant Operational Plan, as applicable. No more than one page. Consider:
- what services are provided
- why these services are provided
- who the services are available to and who uses them
- key objectives for the year reported on
The core purpose of University Recreation Wellington (URW) is to foster a healthy, active, and connected community at Victoria University of Wellington. This is achieved by delivering high-quality sport, club, fitness, and wellbeing opportunities that enrich the student experience and support their overall success and wellbeing.
URW provides:
- Safe, welcoming, and accessible spaces and equipment to encourage student participation.
- Tailored services and programmes of a high standard, designed to meet the evolving needs of students with a focus on innovation.
- Dedicated and knowledgeable staff who are committed to delivering a positive and supportive experience for all students.
The services are designed to enhance students’ academic performance, overall wellbeing, and university experience. Participation in recreation activities not only contributes to physical health but also fosters community connection, stress relief, and personal development—key factors in improving student engagement and retention.
URW’s services are available to all Victoria University of Wellington students. This inclusive approach ensures that students from diverse backgrounds and needs have access to activities that support their physical, mental, and social wellbeing.
Student Service Profile
2.1. WHEN AND WHERE SERVICES ARE PROVIDED
Campus/online, location, opening hours.
University Recreation (URW) provides on campus recreation and club opportunities at both Kelburn and Pipitea Campus through the Kelburn Recreation Centre, Student Union Building, social spaces, Boyd-Wilson Complex and Pipitea Fitness. Peak opening hours for the two main facilities are:
Kelburn Recreation Centre/Boyd-Wilson Complex:
- Monday – Thursday, 6am – 10.30pm
- Friday, 6am – 8pm
- Saturday and Sunday 9am – 6pm
Pipitea Fitness:
- Monday – Thursday, 11am – 7pm
- Friday, 11am – 6pm
Additionally, The Clubhouse (top of SUB) is where club support staff are based and where club officials can work and host meetings. Clubs’ engagement and support is offered across city campuses and external venues.
Parts of the recreation model are now provided online/remotely also;
- Most club administration and support now provided online
- Outreach and support provided to student athletes
- Online delivery of fitness and wellbeing initiatives are provided to our community through social media platforms.
2.2. SERVICE STAFF PROFILE
| Role | 2024 |
|---|---|
| Associate Director Sport and Recreation | Karl Whalen |
| Fitness and Wellbeing Manager | Meredith Price |
| Operations Manager | Emma Smith |
| Sports & Clubs Manager | Conor O’Fee |
| Sports Coordinator | Callan Hughes |
| Senior Recreation Advisor | Sam McPherson |
| Recreation Advisor | Helen Kearney |
| Recreation Advisor | Jacky Loong |
| Senior Fitness Advisor | Vacant/On hold during frontline change pilot |
| Fitness Advisor | Hamish Kheng |
| Fitness Advisor | Sammi O’Connor |
| Fitness Advisor | Shayal Ram |
| Clubs Administrator | Peter McDonald |
| OBU Academy Lead | Tomasi Palu |
2.3. STUDENT PROFILE (ENGAGED WITH SERVICE)
- total demand and how much of the demand is met
- Specify headcount of students (or appointments) as known
| Student Demographic / Student Cases | 2024 |
|---|---|
| Total engagements / sessions / appointments | 97,780 |
This number reflects only visitation to both our Kelburn Recreation Centre, and Pipitea Fitness, where limited technology aids in tracking usage. We know this number is not a true reflection of our full service, as the technology has failed on several occasions this year resulting in lost data.
Additionally usage is not tracked across many recreation spaces including Boyd-Wilson Field and Arena, Salamanca Courts and the Clubhouse.
TOTAL STUDENTS: 2,926*
(Headcount, not EFTS) Registered (if appropriate) / Engaged with Service. Indicate breakdown below i.e. as best possible from UG, PG taught/research, Māori, Pasifika, international, disabled students, rainbow, etc.
Of the 2024 participation dataset (3,348 unique ID’s), 2,926 profiles were able to be matched to banner profiles, resulting in the following breakdown of recreation users;
| Demographic | Headcount | URW % | VUW %** |
|---|---|---|---|
| Female | 1,620 | 55% | 59% |
| Male | 1,257 | 43% | 39% |
| Diverse | 49 | 2% | 2% |
| Māori | 337 | 11% | 11% |
| Pasifika | 177 | 6% | 7% |
| International | 642 | 22% | 16% |
| In Halls of Residence | 854 | 29% | 14% |
| UG (inc. Grad Cert/Dips and Honours) | 2,299 | 79% | 75% |
| PG (exc-PhD and other Doctorates) | 363 | 12% | 18% |
| PhD and other Doctorates | 264 | 9% | 7% |
* This is only a baseline view given some student ID’s have not been matched. This does not include student club members, for which we have a database of approximately >8,000 students. Many forms of recreation do not require signing up, swiping in or registering details, meaning a sizable number of participants are not captured above.
** VUW shows full 2024 student cohort for comparison.
Further participation detail is included below in section 3.
Funding
4.1 REVENUE SERVICE RECEIVES External revenue does not need to be included
| Revenue* | Annual Amount |
|---|---|
| Student Services Fee contribution | $2,954,000 |
| User charges (if applicable) | $267,031 |
Service Delivery and Evaluation
Please provide bullet points in the sections below.
Please complete the relevant sections, as they are applicable to your service.
Student feedback – A high-level summary of consultation with service users, surveys, feedback, user groups. Include results from Annual ‘Have your Say’ survey.
Have Your Say survey results
The performance of University Recreation – (‘Club Support’ and ‘Sport and Fitness’) in the 2024 Have Your Say survey results, reflects our strong presence and importance within the student support services framework. Both services demonstrate above-average awareness among students, with Sport and Fitness achieving a notably high awareness rate of 85%, placing it among the most visible services.
While usage rates for both services remain steady at 39% of those aware, there continues to be room for further growth in student engagement.
Sport and Fitness excels in satisfaction, maintaining an impressive 89% satisfaction rate, which is among the highest across all services. Club Support, while also performing well, achieves a slightly lower satisfaction rate of 78%.
Student Support Services — All Students
All students were asked about the list of student support services below.
Selected rows from the survey table (% Aware / % Used (of those Aware) / % Satisfied (of those Used)):
| Service | 2024 Aware | 2023 Aware | 2022 Aware | 2021 Aware | 2024 Used | 2023 Used | 2022 Used | 2021 Used | 2024 Satisfied | 2023 Satisfied | 2022 Satisfied | 2021 Satisfied |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Tauira Konene – Refugee-Background Students | 50% | 50% | 62% | 64% | 2% | 1% | 1% | 1% | 56% | 85% | 75% | 77% |
| Tauria – Student Interest and Conflict Resolution | 51% | 54% | 56% | 58% | 8% | 6% | 6% | 6% | 55% | 54% | 55% | 65% |
| Te Amaru – Disability Services | 73% | 75% | 80% | 89% | 17% | 15% | 13% | 13% | 72% | 73% | 77% | 74% |
| Te Haumiri – International Student Experience Team | 76% | 74% | 97% | 95% | 53% | 47% | 78% | 71% | 84% | 88% | 84% | 82% |
| Te Kopanga – Hall of Residence | 77% | 80% | 96% | 96% | 41% | 40% | 42% | 43% | 71% | 67% | 62% | 68% |
| Te Kopanga – University Accommodation Services | 71% | 73% | 83% | 83% | 33% | 31% | 27% | 26% | 71% | 67% | 63% | 63% |
| Te Ratonga Rapu Mahi – Careers and Employment | 78% | 73% | 93% | 93% | 18% | 20% | 25% | 28% | 76% | 78% | 76% | 75% |
| Te Taiako – Student Learning | 77% | 79% | 87% | 89% | 31% | 33% | 33% | 32% | 80% | 81% | 82% | 83% |
| Titoko Student Service Centre ([email protected] / 0800 04 04 04) | 65% | 78% | 63% | 63% | 32% | 38% | 25% | 25% | 78% | 77% | 81% | 82% |
| University Recreation – Club Support | 78% | 89% | 91% | 93% | 19% | 30% | 31% | 31% | 80% | 79% | 77% | 77% |
| University Recreation – Sport and Fitness | 85% | 80% | 82% | 84% | 33% | 36% | 32% | 34% | 85% | 80% | 87% | 84% |
| WGTN Hall | 57% | 62% | 67% | 70% | 16% | 15% | 12% | 13% | 59% | 59% | 42% | 46% |
Q: Are you aware of the following student support services? Q: How satisfied are you with the service(s) you have used? (If ‘Aware and Used’ was selected previously)
University Spaces — Onshore Students
Selected rows from the spaces table (% Used / % Satisfied (of those Used)):
| Space | 2024 Used | 2023 Used | 2022 Used | 2021 Used | 2024 Satisfied | 2023 Satisfied | 2022 Satisfied | 2021 Satisfied |
|---|---|---|---|---|---|---|---|---|
| Boyd-Wilson Arena | 18% | – | – | – | 59% | – | – | – |
| Cafes and Food | 86% | 86% | 83% | 85% | 66% | 62% | 65% | 64% |
| Computer Facilities | 59% | 59% | 55% | 61% | 76% | 75% | 77% | 75% |
| Lab Facilities | 42% | 39% | 35% | 35% | 74% | 75% | 76% | 75% |
| Spaces for Group Work | 70% | 66% | 58% | 59% | 72% | 71% | 71% | 66% |
| Spaces for Individual Work | 79% | 77% | 72% | 74% | 73% | 71% | 72% | 67% |
| The Bubble | 37% | 33% | 33% | 34% | 70% | 70% | 72% | 67% |
| The Hub | 87% | 86% | 82% | 87% | 79% | 79% | 79% | 79% |
| University Kids Wellington* | 15% | 12% | 8% | 8% | 41% | 40% | 28% | 29% |
| Whānau Rooms | 18% | 15% | 11% | 11% | 55% | 50% | 47% | 48% |
Q: How satisfied are you with the following university spaces. *Displayed only to those who had awareness of University Kids Wellington as a Student Support Service.
University Recreation ‘Feedback Week’ — Our Impact
The results below relate to the question ‘Please tell us how much you agree with the following statements. My participation with University Recreation….’
| Strongly Disagree | Somewhat Disagree | Neither Agree nor Disagree | Somewhat Agree | Strongly Agree | |
|---|---|---|---|---|---|
| 1. Enhances my academic/work performance | 5 (2%) | 7 (3%) | 54 (20%) | 108 (34%) | 92 (41%) |
| 2. Enhances my student/staff experience | 11 (4%) | 7 (3%) | 56 (22%) | 90 (36%) | 90 (35%) |
| 3. Improves my overall wellbeing | 7 (3%) | 3 (1%) | 10 (4%) | 69 (25%) | 182 (67%) |
These findings demonstrate how University Recreation has a notable positive impact on students’ overall wellbeing, with strong support for its role in enhancing academic performance and the overall university experience. These results underscore the importance of maintaining and promoting University Recreation services to support student success and wellbeing.
The table below shows the average rating from participants to the question “How would you rate your customer service experience with University Recreation?”. The bracketed value shows, as a whole, an even split of increase and decrease in relation to the 2023 survey.
| Safe and welcoming environment | Friendly and approachable staff | Prompt service |
|---|---|---|
| 8.59/10 (-0.17) | 8.57/10 (-0.11) | 8.29/10 (-0.02) |
| Knowledgeable staff | Clean facilities | Quality spaces and equipment |
|---|---|---|
| 8.48/10 (+0.14) | 8.22/10 (+0.05) | 7.56/10 (+0.45) |
University Recreation continues to deliver strong customer service, with safe and welcoming environments and friendly staff rated highly. Notably, improvements in knowledgeable staff, clean facilities, and quality spaces/equipment highlight areas of positive progress compared to 2023.
The table below shows the mean average of how satisfied respondents were with different areas of University Recreation’s services. Participants were asked to rate their experiences out of 10, with 1 being highly unsatisfied and 10 being highly satisfied.
Satisfaction Scores:
- Fitness facilities and services: 7.77
- Club involvement: 7.49
- Just Play: 7
- Club Services: 8.64
- Student Athlete Network: 7.79
- Group Exercise Classes: 8.23
Sport summary
- University and Tertiary Sport NZ – National Championships
- Inter-Tertiary sports tournaments (UTSNZ) enable student athletes to form a deeper connection with the University, by representing Te Herenga Waka in sport at a national level.
- 166 student athletes represented the VUW in 2024
- 54 of them were first year students
- 1x Gold/1st place – Men’s Futsal
- 1x Silver/2nd place – Mixed Badminton
- UTSNZ student satisfaction:
- 66% stating that the team culture was excellent
- 80% stating the coaching and management of the teams was excellent
- 60% stating the value for money was excellent (every tournament includes a user pays component, the levy funds the remainder)
- Women’s Oceania Football World cup qualifier
- Inter-Tertiary sports tournaments (UTSNZ) enable student athletes to form a deeper connection with the University, by representing Te Herenga Waka in sport at a national level.
A highlight of the year was the Women’s Oceania Football World Cup Qualifier in December. The University Football team that won the NZ Cup played the University of Sydney for a spot in the University Football World Cup. University Recreation with support from the wider University, VUWAFC, UTSNZ and FISU Oceania, collaborated to deliver a great experience for players and supporters.
- Sports leagues
- Sports Leagues continue to be a popular recreational activity with student participation remaining high:
- Tri 1: 111 teams across 5 different sports and 8 Leagues
- Tri 2: 113 teams across 5 different sports and 8 Leagues
- Tri 3: 12 teams across 2 different sports and 2 Leagues
- 21 student referees employed
- 4.6/5 rating for enjoyment and atmosphere
- 41% of respondent’s primary reason to join our sports leagues was “To play with friends/meet new ones”
- “The leagues were a great way to recharge from classes and connect with friends”
- Sports Leagues continue to be a popular recreational activity with student participation remaining high:
- International Day of University Sport (IDUS)
- IDUS was hosted in The Hub on Kelburn Campus this year, it included innovative and inclusive activities such as Nintendo Switch games, table tennis, corn hole and other activities that were accessible to students passing by on the day.
- In addition to the games on the day, students were surveyed to better understand how they interact with sport at the University.
- 52% of respondents had participated in our sports leagues
- 38% of respondents had used our ‘casual play’ sessions
- “I have made some of my closest friends in uni though just play volleyball and reconnected with people from my high school as well”
- “Yes I have made many great memories playing together with my friends, especially a few of our great wins”
- Blue Awards
- Another exceptional year of student athletes were celebrated in 2024 with 38 individuals, 6 clubs, 2 coaches and 3 administrators awarded Blues (49 total).
- All awards were awarded, with two international cricketers Ben Sears and Georgia Plimmer receiving the premier awards
- Another exceptional year of student athletes were celebrated in 2024 with 38 individuals, 6 clubs, 2 coaches and 3 administrators awarded Blues (49 total).
- Athlete Friendly living
- For the first time since its inception and in collaboration with Te Puni Village, Athlete Friendly Living passed the 40 beds mark. This is becoming a strong recruitment tool for halls, with student athletes attracted to living and studying alongside likeminded students.
Clubs Feedback
- Clubs Expo numbers
- Tri 1 = total stalls 131 (118 clubs, 13 ‘other’)
- Tri 2 = total stalls 101 (99 clubs and 2 ‘other’)
- Clubs feedback:
- Overall experience 4.2/5.
- Help/communication from the Clubs Support Team 4.4/5.
- Funding
- The funding pool was fully awarded following the third funding round in July 2024.
- 67 clubs and 25 individuals were funded a total of $159,936.
- Registered clubs to URW
- 2024 saw a strong resurgence in clubs operating on campus, with existing clubs continuing their great work, new clubs popping up and old clubs that may have ended a while ago rebooting.
- 172 clubs were operating in 2024. 23 of these are new clubs and 14 are rebooting after hiatus. 126 are registered to VUW with the remaining in the process of or provisionally.
- Club Bookings
- Off the back of increased clubs’ activity on campus, there was a 30% increase in booking requests for recreation and social spaces.
- Club interactions
- Overall, clubs seemed more prepared, organised and proactive than in previous years. This was evident through the number of new and re-booting clubs in 2024 and the funding pool being exhausted by July. Other indicators were higher interactions with the Clubs Support team, improved social media presence, and more requests to update their Club directory pages.
Examples of engagement with Tauira Māori and applying Te Tiriti o Waitangi to service delivery
- Increased number of University Recreation Staff completing professional development in Tikanga Māori and Te Tiriti o Waitangi so that we can apply this knowledge and learning to future service delivery and our ways of working.
- University Recreation holds a positive relationship with Ngai Tauira, collaborating in different ways and providing support to Ngai Tauira via the club support model.
- Actively working to build Te Reo practices into ways of working, event hosting, and guest speaker sessions.
- We are currently working the DVC Māori regarding a Māori name for University Recreation, one that appropriately encompasses the three main service areas of sport, fitness and wellbeing, and clubs. But one that also captures the essence of Recreation in a broader sense.
- Targeted Communities project: the driver for this piece of work is to better understand Māori and Pasifika participation in recreation, and to use this data as a foundation for partnership and collaboration for the year ahead.
Significant changes, trends or themes
Indicate significant changes, trends or themes related to student engagement, experience and/or student well-being observed by the service during the previous year.
Post-covid bounce back
Following covid and noticing the changes to the way students study at Te Herenga Waka, University Recreation experienced a decline in facility visitation, student engagement and programme participation. We have continued to place a heavy focus on enticing students back on campus and promoting the importance of maintaining a healthy co-curricular experience alongside their study. Across 2024, we are seeing much healthier student participation, and anecdotally, it feels like we are on our way back to pre-covid levels across many of our core service areas.
This will continue to be a focus for us in 2025.
Recreation repositioning project
A piece of work commenced in 2024 aiming to increase the visibility of Recreation and its suite of services and programmes. With student survey results pointing towards poor student wellbeing, students struggling to transition, and some finding it challenging to make friends and connections, the role Recreation can play in addressing these concerns cannot be underestimated.
The project focuses on Recreation’s involvement in Puaha, Kurawai, and Nuku, ensuring all Recreation content and opportunities are well presented, relevant, and visible. Taking all opportunities to promote the benefit suite of Recreation participation and encouraging students to prioritise their co-curricular interests and wellbeing.
Well360
2024 marked the 14th year of delivering the Well360 programme, a key wellbeing initiative led in collaboration by University Recreation and Mauri Ora.
This year, 75 students experiencing low mood and/or depression were referred to the programme—the highest number since 2016 (85). Each participant received a free 6-week University Recreation Combo Membership and four weeks of Personal Training, designed to support small, sustainable improvements in sleep, stress management, nutrition, and movement.
Of those referred, 63% completed the programme, with 32% also providing feedback. Encouragingly, 100% of survey respondents reported a positive experience, highlighting that Fitness Advisors helped them achieve their goals. Participants also noted increased confidence using gym equipment, greater comfort in fitness spaces, improved accountability, enhanced knowledge, and most importantly, better mental health.
Looking ahead to 2025, we plan to trial a buddy system and expand support for students who experience anxiety about visiting the Recreation Centre outside of their Personal Training sessions.
Innovations and achievements: New developments and their impact on service delivery.
Please provide no more than 5 achievements / highlights (these will be included in the SSF Annual Report made available on the website)
Introduction of Spin
At the start of the year, we proudly introduced spin classes to our group exercise timetable for the first time. This was made possible by securing a bulk purchase of second-hand bikes in late 2023, enabling us to diversify our offerings and align with the services provided by commercial competitors.
To celebrate the launch, we offered free spin classes for the first two weeks, which received an overwhelmingly positive response from our members. Throughout the year, we have actively listened to member feedback and worked hard to enhance this service.
We are thrilled to now include spin classes as part of our combo and group exercise membership options, eliminating the additional cost barrier and making the programme more accessible to all. We believe that this change will drive further growth for our spin programme in 2025. We are excited to see spin classes continue to grow and become a valued staple in our group exercise timetable.
Women’s Only Opportunity
This fully booked, 5-week workshop was all about helping women feel strong, capable, and confident in the gym. From beginners to regular gym-goers, every session brought supportive energy and undeniable sisterhood vibes, making it a standout experience for everyone involved.
With guidance from our female fitness adviser, participants learned to perfect key lower body movements like squats, deadlifts, lunges, Bulgarian split squats, and hip thrusts, setting a solid foundation for their fitness journey.
Beyond the workouts, we dived into nutrition, mindset, and exercise fundamentals, creating an inclusive and inspiring space for all fitness levels.
A key highlight for us was seeing women who had never picked up a barbell or dumbbell moving with perfect technique and confidence at the end of each session. We are looking forward to expanding and delivering this opportunity again in 2025.
Mātātoa Scholarship funding
In collaboration with the Scholarships office, we were excited to expand the Mātātoa scholarship suite in 2024. In addition to the existing $21 fund (3x $7k scholarships) which has been retained for returning students, we have now introduced Mātātoa scholarships as part of the school leaver scholarship suite.
The new Mātātoa school leaver scholarships proved very popular with 213 applying for 2025 study. The decision-making committee were very impressed with the mix of students applying, the high calibre of sporting and academic performance, and their desire to continue with their sporting endeavours at VUW in 2025.
18 school leaver and 7 returner Mātātoa scholarships were awarded for 2025.
This growth and clear the interest from prospective sporting students, further demonstrates the influence sport and can have in attracting new students to VUW.
Running Hub
Moving into it’s second year in 2024, the Running Hub continues to be an exciting collaboration that is enhancing the student experience for a small cohort, while also providing strategic value to Te Herenga Waka.
Partnering with our VUW Athletics Club, Athletics Wgtn, and running stakeholders, the Running Hub aims to provide a community of connection and support that enables our best young runners to develop further. Wellington has a strong history in running and we have an opportunity to build on this with the Hub, as we partner across the city, reconnect with Alumni, and develop an opportunity that is appealing for secondary school runners.
Our strong relationship with Athletics Wellington has resulted in our attendance at high profile College Sport Wellington events, ensuring the VUW brand is visible, and our running support is well promoted to future students.
Business process changes/enhancements implemented during the last year (as applicable)
Outline any process, policy or service changes implemented in response to reviews, surveys, etc.
Blue Fitness Cardio Equipment lease
Changes have been made to the volume and configuration of our existing leased fitness equipment based on analysis of member usage. This analysis has influenced the new lease for 2025-2028, which is now better suited to member needs and demand. This will also result in a reduced operational spend in 2025.
Pipitea Fitness operating review underway
Late in 2024 we commenced an operating review of Pipitea Fitness. Considering the staffing model, hours of operation and level of service offered through the facility. This project will continue through 2025 as we engage members, work with Exercise NZ, and internals stakeholders, to decide on the most appropriate model for the future.
Memberships through Student Accommodation application
This initiative has just completed its first year, following a collaboration between University Recreation and University Accommodation. The initiative provided new students the opportunity to purchase our orientation fitness membership as part of their university accommodation application. This initiative aligns with the University’s Accommodation Strategy (2024–2029), which prioritizes student success, wellbeing, and community engagement. Additionally, it is comparable to what other NZ Universities are offering, and a step closer to fitness memberships being incorporated into accommodation fees, as opposed to an add on charge.
The first year has been an outstanding success with 479 memberships purchased for the 2025 year. This is prior to our standard orientation sales period beginning and compares to a total of 574 total orientation specials sold in 2024 prior to this initiative. The success of the first year highlights the value of integrating fitness memberships into student accommodation applications. Moving forward, the focus will be on further refining the process and exploring opportunities for making fitness memberships a standard inclusion in accommodation fees.
Future recommendations / areas for continuous improvement / planned staff capability building
List up to 3 areas that the service will be focusing on in 2025.
Clubhouse operating changes
The Clubhouse (SU401), continues to be adapted to meet student, club and staffing needs. As club and club leader use of the space has dropped, the decision was made to expand recreation into the bottom floor of the Clubhouse, catering for more light and casual recreation that cannot be accommodated in the Recreation Centre. This will likely appeal to a greater range of students, be more accessible and inclusive, and also help encourage students to spend more time on campus.
The URW Sports team will work from level 2 alongside club support in 2024, ensuring a strong staffing presence and improving the visibility of both service areas from this location. As a result of this, there is a reshuffle of staff workspaces within the Recreation Centre which will mean ‘how we work’ becomes a key theme for University Recreation through 2025.
CRM Replacement and Technology improvements
Following the refresh of the Digital Roadmap in 2024, the URW CRM replacement project has been further delayed. This long overdue project encompasses much of the Recreation back-end process and ways in which we manage community engagement and service delivery. A functioning and effecting CRM is critical to delivering a positive customer and staffing experience. The current system continues to cause significant issues and stress meaning we must continue to push hard to advocate for a new system. We also hope that a new system will have the ability to sweep up some of our other technology platforms which are also dated and causing issues.
Asset management and Capex investments
Recreation’s aging and tired suite of facilities and equipment must continue to be a primary focus in 2025. While student satisfaction levels are high, we continue to experience dissatisfaction from users about our primary spaces and assets. This work includes;
- Working with Property Service to agree on the asset renewal programmes or works
- Increased access to Campus Operations capex for equipment replacement and space transformation
- Commencing longer term strategy discussions about the future of sport and recreation at Te Herenga Waka.